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Support Specialist


Are you a truly great technical account manager? Interested in mind-blowing challenges in the rapidly evolving world of the blockchain? Picture yourself providing cutting edge of Threat Intel and preventing money laundering on a global scale.

Don’t wait to explore this rare opportunity to support top Financial Institutions and Cryptocurrency Exchanges. At CipherTrace, you will join other top-tier talent helping to grow the crypto economy and make the world safer. Our cryptocurrency intelligence solutions are used by the largest exchanges and banks globally to keep criminals and purveyors of fraud off their payment networks.

CipherTrace blockchain analytics solutions enable investigators to de-anonymize the financial transactions of drug dealers, terrorists, and other bad actors.

We are looking for a Support Specialist to be a part of something amazing!

As a Support Specialist, you are responsible for technical support to end users by researching, diagnosing, and resolving issues, as well as fulfilling end user requests. The Support Specialist will provide technical support as needed and also troubleshoot modules. Along with being a technical support this position will also provide front facing customer support. This position is part of the global Customer Success team which is motivated to enable client value by promoting product understanding, an enjoyable service experience and championing client feature requests.


Candidates with a passion for and experience in cryptocurrency preferred.



  • Answering calls and responding to emails from end users.
  • Entering tickets into the ticketing system and resolving issues or complete requests.
  • Unlocking and resetting client credential.
  • Troubleshooting various product platform issues.
  • Be passionate about technology and cryptocurrency, with excellent customer service and communication skills.
  • Continually stay current on new CipherTrace Products and cryptocurrency current events

Education, Experience & Skills 

  • Bachelor’s degree or equivalent experience.
  • 1+ years of experience working is Tier 1 Support Specialist role or other similar Support Specialist role.
  • Ability to explain technical issues to all levels of users.
  • Prior experience working in technology and/or cryptocurrency organizations.
  • Experience with various browsers, operating systems and Computers.
  • RESTful and gRPC API query experience.
  • Familiarity with CRM systems (Salesforce, HubSpot, Zendesk, etc.)
  • Fluency in Spanish preferred.
  • Strong written communication and presentation skills.


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