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iOS Support

Welcome to the CipherTrace mobile app for iPhone and iPad. If you experience any problems with using the app, please contact us at [email protected].

If you’re submitting a bug, please include a description of a mobile device you’re using, portrait or horizontal mode, network connection type (WiFi or cellular) as well as version # of the app which can be found on the bottom of left-hand menu sidebar.


Q: How can I sign up for CipherTrace mobile access?
A: CipherTrace for iOS requires a valid CipherTrace license. If you are a valid CipherTrace user simply enter your credentials to log in to the CipherTrace mobile application.

Q: How can I sign up for CipherTrace mobile access?
A: CipherTrace licenses can be purchased here.

Q: How do I buy a CipherTrace subscription?
A: Annual CipherTrace can be purchased here. Annual licenses can be purchased here for $18,000. We accept bitcoin, credit cards, and electronic checks

Q: Can I get a trial of  CipherTrace mobile access?
A: CipherTrace trials are available to qualified law enforcement agencies. You can request a two-week trial here.

Q: Can I request a new feature?
A: Please contact us at [email protected] for consideration of a new feature.

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